Samsung Galaxy S3: How to Find and Track Your Phone Using Samsung Dive

Have you ever imagine what if your beloved Samsung Galaxy SIII is lost or stolen? Of course this is an event that you would never want to happen. Well, before it happens there are several steps you can take for prevention, such as write down your IMEI number that will you use to complete your report to the police and create Samsung account which will allow you to use the service from Samsung to find and track your lost or stolen phone named Samsung Dive

See also: How to Setup Samsung Account on Samsung Galaxy S3

Once you've finished create new Samsung account or if you already have it, now you can add your account then enable remote control option on your phone in order to allow you to find and track your phone's location using Samsung Dive.

How to add Samsung account and activate remote controls?
Before you're able to use Samsung Dive, first of all you need to add your Samsung account and activate remote controls on your phone. To do so follow the steps below:
  1. Go to Apps through Home screen.
  2. Scroll to Settings, then tap on it.
  3. Scroll down and find Security, then tap on it.
  4. Scroll down and find Remote controls, then tap on it.
  5. Tap OK button.
  6. Add your Samsung account by tap + icon next to Add account option.
  7. Tap Sign In button.
  8. Type your email address associated with your Samsung account in Email field.
  9. Tap Next key.
  10. Type your Samsung account's password in Password field.
  11. Tap Sign in button.
  12. Turn on Remote controls option by switch the slider next to this option to the right.
  13. Tap Use wireless networks to enable it. If the checkbox next to this option is ticked means the option is turned on.
  14. Tap Home key to return to the standby mode.

How to use Samsung Dive to find and track your phone?
Once you've finished add your Samsung account to your phone and turn on Remote controls, now you can start using Samsung Dive on your PC to track and find your phone. To do so kindly follow the steps below:
  1. Open web browser by clicking the web browser icon on your desktop.
  2. In a web browser, go to
  3. Click Sign In button.
  4. Click E-mail field then type your email address associated with your Samsung account.
  5. Click Password field then type your password.
  6. Click Sign In button.
  7. Click Track My Mobile option in the left side of the screen.
  8. Click Find my mobile button.
  9. Now you should see the current location of your phone displayed on a map.
  10. Click Start Tracking button to start track location of your phone. This will give you the movement history of your phone every 15 minutes for 12 hours.

By knowing on how to use Samsung Dive to find and track your phone, at least now you already know one of the things you can do when your phone is lost or stolen. But, Whatever the reason, be more careful would be better to secure your phone than any applications. So, hope it helps :)


  1. you can track any mobile location without any software from this website

    1. Hi Lussia Turisa,
      Thanks for coming.
      Also thanks to leave a useful link to us :)

    2. Hi Prasad Kumbhar,
      Thanks for coming.
      Can you please provide more detail informations for us. Which the waste thing you mean? This post or the services provided by the as mentioned in the Lussia's comment or both of them. Your short reply is really confused me.

  2. Hi I have a s3 sphl710 android version 4.3 and a tab 3. I was able to make a Samsung account and got the find my phone features to work on tab 3 but on my s3 under security there is no remote settings. I cant find it anywhere. Please help

    1. Hi Eric Albright,
      Thanks for coming.
      Did your tab 3 is also from Sprint? I found some S3 users with Sprint version confirmed that they don't have this option in their phone. Other way, you can try to call Sprint and ask them why this option is not available in the phone. Some carriers may disable certain option in their phone for certain reason, such as they have their own service so they want the user to use their services instead of the stock option in the phone.

    2. Rehan
      Ty for the reply. I have boost mobile service ad was on the phone with them and Samsung and got no where. Boost said they can't block it as Samsung tiff me what your saying. It's odd but I guess I'll have to use third party option. I did more research and some ppl saying the galaxy s3 isn't supported. Only s as s2. Not sure if true but when I go into Samsung it does show you how to only on them two version. I'm stumped

    3. Hi Eric Albright,
      Thanks for getting back here.
      CMIIW, SPH-L710 is the Sprint phone, and there's no remote controls option (most of Sprint users confirm that they can't find this option).
      And well, you're right, due to that reason, another possible way is using third-party apps which has the ability to track your phone. I believe that you can find the best one through the Google Play Store.

  3. Hi Rehan,
    What if your phone just got stolen and you havent turned on your remote settings, is there a way to lock it and maybe even retrieve data? Thanks

    1. Hi Buddy,
      Thanks for coming.
      Try to use Android device manager by typing in the Browser app then use your Google account related with the stolen device. Once you logged on, you can ring, lock or wipe your phone remotely. Unfortunately, it doesn't give you an option to retrieve data. But, if previously you have synced your Contacts with Gmail, you can retrieve them through your Gmail account, or if you have synced your pictures/videos with Google+/Facebook/Picasa, then you can retrieve them from there.

  4. Is it necessary to switch on wifi while tracking your phone

    1. Hi Tahir Tariq,
      Thanks for coming.
      In order to be able to track your phone using Samsung Dive, the phone should be connected to the Internet (using Wi-Fi or mobile data). If your phone is not connected to the Internet, you'll see the phone status in the Samsung Dive site is offline.

  5. Can it be tracked if they have formatted it to factory settings?

    1. Hi Sam Tanti,
      Thanks for coming.
      FYI, You can use Samsung Dive to track your phone when you have added a Samsung account on your phone and your phone is connected to the internet (either via Wi-Fi or mobile data).
      Since performing factory reset will remove all your accounts (including with your Samsung account) then your phone can't be tracked anymore using Samsung Dive.

  6. my phone stay offline cant locate and i have connected but he still offline

    1. Hi Eddie,
      Thanks for coming.
      Once your phone is connected to the internet (via Wi-Fi or mobile data) then it will be shown "online" in the samsungdive website(you can refresh the status if needed).
      However, try restarting your phone and then re-connect to the internet as well as make sure the Samsung account you use to login to the samsungdive website is the one that have been added in your phone.

  7. Hi Rehan, my phone was stolen in Europe this summer. I had the samsung Dive option but the phone has been reset so I cannot use this option anymore. I also had the option samsung find my device, the phone is currently ON and has been on last 2 days which means it is getting used, but it wont track it because remote controls is off. Is there any other way to phone can be found, I also do have my imei number. Please respond. Thank you.

    1. Hi Vedran Dabic,
      Thanks for coming.
      There's another way to track your phone aside from using Samsung account/samsungdive, by utilizing Android device manager. Assuming that the person who have found your phone has not performed factory reset to your phone and your Google account is still there, then you can use Android device manager to track your phone. See the following steps to do so:
      1. In your PC or other phones, open Browser app and then go to
      2. Login using your Google account associated with your lost phone.
      3. If your phone is connected to the Internet and the location service (GPS) is turned on, then you can locate your phone here.

      However, if the phone has been factory reset, then the best thing that you can do is submitting a report to the police or asking your provider/carrier to block your phone. The IMEI number of your lost phone will help them to find/block your phone.


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