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Samsung Galaxy S3 : How to Fix No Notifications Tone when Receiving Incoming Message or Email

One of the insider (how I call the inside-galaxy's visitors) named Mr. Walsh was wrote an email to me and asked why his Samsung Galaxy SIII not play a tone when receiving an incoming message or email, eventhough he had set the message tone and email tone on his phone. Well, if you're also experiencing the same problem with him, then there are a few things that you should check on your phone to solve this problem. Here they are:
  1. Make sure your phone is not in the silent mode, check this by going to Settings> Sound> Ensure the Silent mode is turned off.
  2. Make sure you have ticked the Notification option under Messaging app settings.
  3. Make sure you have ticked the Email Notification option under your Email account settings.
  4. Make sure you have adjusted the volume so you can hear the tone of an incoming message or email, check this by going to Settings> Sound> Volume> adjust the Notifications volume bar to the right to increase of the volume.
  5. Check whether you have enabled blocking mode on your phone, check this by going to Settings> Blocking Mode> (if blocking mode is enabled) then make sure the Disable notifications option is not checked .
    See also : How to Customize Option on Blocking Mode on Samsung Galaxy S3
  6. If your Samsung Galaxy SIII running with the Android Jelly Bean, make sure you have checked Show Notifications in Messaging app and Email app. Do this thing by going to Settings> Application Manager> Go to the app (Messaging and email)> tick the box next to Show Notifications.

Well, these are six common things that may cause your phone doesn't play the tone when receiving an incoming message or email. However, if you own another tip and trick to solve this problem and it's not listed here, then you can share it through the comments below :)


  1. I usually make a habit of deleting my emails after I have read them and acted on them. A few months ago I did that as usual, and now my notifications shows a -1 email when I have no emails. How can I get rid of that? When I have one e-mail pending to be read, it shows none, when I have two it shows one etc...

    1. Hi Jim Gramza,
      Thanks for coming.
      Try to check to the Settings> Developer option> make sure the Do not keep activities option is not checked. Now restart your phone and see if the problem is still occurs or not.
      If the problem is still there, try to clear cache and data of your Email by going to Settings> Application manager> swipe to the All screen> find Email and tap it> tap Clear cache button and Clear data button. Now restart your phone and see whether it helps :)

  2. I have been getting a preview of messages, as well as the message tone, but my icon for messaging does not show a new message at all. I have been through all of my setting for messaging and can't find anything that might be causing this. Please help! Very frustrating.

    1. Hi Amber Dunham,
      Thanks for coming.
      Try to go to Settings> tap "More" tab> tap "Application manager"> swipe the screen to the right until you see "All" tab> scroll down to find "BadgeProvider" and then tap it> tap "Clear cache" button and then tap "Clear data" button and then restart your phone.
      FYI, I'm not sure if it'll fix your problem, but this step usually works for any issue related with message notification in the Messaging app icon.

  3. I tried this and it didn't help. I have not been getting even the preview of the message either. I don't know what is causing it arghh

    1. Hi Amber Dunham,
      I'm so sorry if the step I've mentioned in my previous reply didn't help. FYI, to get preview of the message you need to enable the "Preview message" option in the Messaging app settings.
      However, I want to know, did the messaging icon display a new message number in the past? If so, try to go to Application manager in the Settings menu, under Downloaded tab, tap the Menu key and then select "Reset app preferences". Once done, restart the phone and then see whether it helps.

  4. AT&T users look here if your phone doesn't show text message alerts on the lock screen or the text app icon. The issue I found after several AT&T people got involved and determined it was a phone problem, was their own "message center" app that handles voice mail and texts had set the notifications to "hide notifications from other apps". LOL they even sent me a new phone because they couldn't figure it out.

    1. Hi LVK,
      Thanks for coming and share your useful experience here. Because it's a carrier specific issue, can you please tell us the detail steps that you finally did to fix the problem?

  5. Hi guys. This is a nice guide, better than others I have seen online. I've checked all the things you mention, and neither seems to be a problem with my phone, i.e. notifications are enabled both from the app settings as well as the app manager, blocking mode is off, the phone is not on silent. I still get no sound for new text messages and it's driving me nuts. Any help please?

    1. Hi Vladimir Levachyov,
      Thanks for coming.
      Did you get the sound notification from other apps (e.g: when you got new email message)?
      Have you checked your message tone in the Messaging app settings? Make sure you didn't choose either "Default ringtone" or "None".


    To fix this problem, drag your finger from top to bottom on the screen to reveal toggling option for features like drive mode,wifi,notification ,etc..toggle notification on by touching the icon making sure it is lit green.enjoy the SMS sound again !!!
    Good luck

    1. Hi Tahir Mehmood,
      Thanks for coming and share your thought here.
      FYI, I can't find the "notification" button in the quick settings panel once I swipe down the top of the screen by using two fingers.
      However, if the "notification" button you mentioned in your comment is the "Sound" button, then it should be turned on (lit green) automatically by doing the step #4 (adjusting the volume) I mentioned in this post.

  7. G3 Mini:
    1. Made sure ATT Drive Mode was off
    2. App. Mgr/INTELLIRING app: deleted cache and data
    3. App. Mgr. Turned on "Show notifications" for DISABLE INCREASING RING app

    I believe it was the third item that did the trick.

    Hope this helps. There may be other downloaded apps that cause this same problem.

    1. Hi Buddy,
      Thanks for coming and share your useful experience here. I really appreciate it :)

  8. Only vibration on incoming texts for me, no preview or soundm all other notifications work fine. All sounds enabled, driving mode off etc. Ive run out of options to fix this

    1. Hi Tom Farmer,
      Thanks for coming.
      If you have enabled the message preview and the notification sound in the stock Messaging app settings, turned off driving mode and your phone was in the sound mode, but you still didn't get the notification sound and the preview, then you may have accidentally hidden the notifications for messaging app. Try the following steps to fix your problem:
      1. On home screen, tap "Apps" to go to the apps menu.
      2. Find the Messages app icon.
      3. Tap and hold the Messages icon and then drag it to the App info icon located at the top of the screen.
      4. In the App info screen, make sure to check the box in the left side of the "Show notifications".
      5. Now, try sending yourself a text message and you should get the notification sound and the preview.

  9. To fix this frustrating problem

    go to settings > my device > sounds > volume > make sure the slider for notifications is not set to minimum

    enjoy the sweet sound again

    1. Hi Bossman,
      Thanks for coming and share a useful tips here :)
      Yes, you're right. If the notifications volume is set to minimum, it'll turn off all notifications sound including the notifications sound for incoming text or email messages.


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Hi the insiders,
Thanks for coming and I hope you can get something useful here.
Before submitting your comment to ask about an issue, please make sure to provide information as much as possible (at least write your model number and Android version) and describe the problem clearly.
Also, since all comments will be moderated, all comments with irrelevant links(if any) or contain with offensive/harsh word will be deleted.
The last, if you have a question and can't find the relevant article, please feel free to reach me through the Contact us page. I'll be more than happy to reply the email and answer the question :)

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