Samsung Galaxy S3: How to Fix Google Play Store Stop Working Issue

Google Play Store is the official market for all of Android phone, including Samsung Galaxy SIII. Here you can download lot of apps or game then install them to your phone. To make you be able accessing Google Play Store, make sure you have activated your Google account on your phone.

See also: How to Access Google Play Store on Samsung Galaxy S3

As same as another apps, some problem sometimes occur in the Google Play Store app, such as Play Store has stopped working resulting you can't access them to download its contents. If you're experiencing this problem, then there are some steps that you can do to fix this.


How to fix Google Play Store not working problem?
Assuming that you get the strong signal and you have no problem with the network, then you can try some possible steps to fix this problem:
I. Check whether the Download app is disabled
The first methods that you can do is by checking whether the Download app is disabled or not. Some user said that the Download app on their phone was turned off during the update. Once they enable it they can accessing the Play Store again. Here's the step:
  1. Go to Settings.
  2. Tap Application manager.
  3. Swipe to the All screen.
  4. Scroll to the very bottom then check if the Download is labelled as disabled. If so, tap the the row and then tap Enable button to enable Download app.
  5. Now, try to open Google Play Store.

II. Clear Google Play Store's Cache
If the first methods is not works, then try to clear cache of the Google Play Store app by following the steps listed below:
  1. Go to Settings.
  2. Tap Application manager.
  3. Swipe to the All screen.
  4. Find Google Play Store, then tap it.
  5. Tap Clear cache button.
  6. Tap Force stop button followed by tapping OK button to confirm.
  7. Now, try to open Google Play Store.

III. Clear Google Play Store's Cache and Data
If the first and the second methods are not works, try to clear cache and data of the Play Store by following the steps below:
  1. Go to Settings.
  2. Tap Application manager.
  3. Swipe to the All screen.
  4. Find Google Play Store, then tap it.
  5. Tap Clear cache button.
  6. Tap Clear data followed by tapping OK button to confirm.
  7. Tap Force stop button followed by tapping OK button to confirm
  8. Now, try to open Google Play Store.

IV. Reset App Preferences
The last methods that you can do if all the steps above are not works is by resetting the app preferences as listed below:
  1. Go to Settings.
  2. Tap Application manager.
  3. Swipe to the Downloaded screen.
  4. Tap the Menu key then select Reset app preferences.
  5. Restart the phone.
  6. Once the phone is up, open the Play Store. You'll be asked if you would like to use your Google account and then tap Agree to terms.

FYI, I didn't include factory reset as one of the method to solve this problem due to this process will erase all of the data on your phone. But, if you don't mind will all of the risk, then you can do that with your own risk. However, if you know another method to solve this problem and it's not listed here then I'll really appreciate if you willing to share through the comment below :)

27 comments:

  1. Thank you so much! Easy directions and worked right away!! :)

    ReplyDelete
    Replies
    1. Hi Stacey Meldrum,
      Thanks for coming.
      Glad to know that it works on you :)

      Delete
  2. its very easy but I still have the problem so what should I do

    ReplyDelete
    Replies
    1. Hi Mohammed Basha,
      Thanks for coming.
      Did you receive any specific error code or notification when you tried to open Google Play Store app?

      Delete
  3. This didnt work for me it keeps sending me an error code message

    ReplyDelete
    Replies
    1. Hi Britttneyshw,
      Thanks for coming.
      Can you please tell me, what error code did you receive? It'll make me and others much more easier to find a fix to solve your issue.

      Delete
  4. I tried all the steps and still have the same problem. Called Google support and the didn't know how to solve this either. They forwarded call to a specialist.
    When I'm trying to connect to Google account I'm getting message Unfortunately Google account manager has stopped working.

    ReplyDelete
    Replies
    1. Hi Gregor,
      Thanks for coming.
      I'm so sorry if this post didn't work on you. FYI, I've just found a useful link from xda-developer forum. There's a user who have managed to solve the similar issue with yours. Here's the link:http://forum.xda-developers.com/showthread.php?t=1816361
      Hope it helps :)

      Delete
  5. Hi,
    I have trie all the steps above and nothing has worked.... it just tells me that connection has timed out and retry. The play store works fine on mobile data just not on wifi. I have reset the router and all other devices are working fine. The last time my phone did this I had to do a factory reset but I really dont want to have to do that again. so any suggestions would be great

    ReplyDelete
    Replies
    1. Hi Jacqueline Henson,
      Thanks for coming.
      Have you tried to connect to another Wi-Fi network? Just to make sure that Wi-Fi on your phone has no problem.
      Anyway, try to check whether the date time in your phone is not correct. Wrong date/time sometimes causes a connection time out issue when accessing Play Store.

      Delete
  6. I tried all of these steps and I still cannot get it to work! :( it keeps saying no connection. Any other ideas? I also tried factory data reset

    ReplyDelete
    Replies
    1. Hi Heather Schriever,
      Thanks for coming.
      I'm so sorry to say I have no more idea if you have done factory reset because I always put it as the last effort. However, do you remember what have you done before you got this problem? Do you able to use another Google services(e.g: Gmail, Youtube, etc)? Have you tried to use another Google account/check the date and time/uninstall Play Store updates?

      Delete
  7. Honestly, I got this phone used, supposedly brand new offline. Just got it Friday night, haven't been able to access the play store since I've had it. :( I tried uninstalling and reinstalling all updates to the phone and play store. Apparently I was ripped off! I went to verizon today and they tried everything also and said there is nothing they can do. I was hoping maybe online I can find a different way to maybeb help fix this, but no luck. I do not know what you mean by check the time, i personally have done everything else but that, not sure if Verizon tried it. Thank you so much for trying to help me out!!

    ReplyDelete
    Replies
    1. Hi Heather Schriever,
      I'm so sorry if my previous reply didn't clear enough. Sometimes the wrong date/time can causes the "No connection" error in the Play Store so make sure the date/time in your phone is correct. In my opinion, if you can call the person whom you buy the phone with, then you can tell him the problem and ask to cancel the purchase.

      Delete
    2. Oh ok, I checked the date/time, all correct. I called the guy and he claims everything was working just fine for him. He will not give me my money back, I was screwed over I guess.

      Delete
    3. Hi Heather Schriever,
      Sadly to say that I have no more idea. However, I've tried to find any solution for your problem and if you don't mind to root your phone then this link may help you:http://forum.xda-developers.com/showthread.php?t=2273994

      Delete
  8. Force stopping worked for me. Thanks!

    ReplyDelete
    Replies
    1. Hi Kaushi t,
      Thanks for coming and let me know that one of these methods has worked for you :)

      Delete
  9. Thanks very much it helped me great.

    ReplyDelete
    Replies
    1. Hi Richard .f.joshy,
      Thanks for coming.
      Glad to know that this post has helped you :)

      Delete
  10. It has been 3days of complicated processes that I 've read ..nothing worked... The reset App references worked for me immediately...thanks Rehan

    ReplyDelete
    Replies
    1. Hi Huy Phan Mai,
      Thanks for coming.
      I'm happy to know that your issue finally can be resolved :)

      Delete
  11. I've been trying to get Play Store to work for months. Your advice in stage IV worked a treat. Thanks so much Rehan.

    ReplyDelete
    Replies
    1. Hi Lorraine Stevens,
      Thanks for coming.
      I'm happy to know that one of the methods above has helped you to solve your issue :)

      Delete
  12. Hi, thank you for all this information. I tried all but when I sign in every time the message about authentication needed shows up. I retry but again that message. Ideas to solve this?

    ReplyDelete
  13. Hi ,I am receiving problem in my S3 Samsung device ,Google Play store doesn't work and message is RH 01 -Error while retrieving information from the server .Mobile Model GT 19300 Android Version 4.3 kindly help

    ReplyDelete

Hi the insiders,
Thanks for coming and I hope you can get something useful here.
Before submitting your comment to ask about an issue, please make sure to provide information as much as possible (at least write your model number and Android version) and describe the problem clearly.
Also, since all comments will be moderated, all comments with irrelevant links(if any) or contain with offensive/harsh word will be deleted.
The last, if you have a question and can't find the relevant article, please feel free to reach me through the Contact us page. I'll be more than happy to reply the email and answer the question :)