Samsung Galaxy S3: How to Fix Google Play Store Stop Working Issue

Google Play Store is the official market for all of Android phone, including Samsung Galaxy SIII. Here you can download lot of apps or game then install them to your phone. To make you be able accessing Google Play Store, make sure you have activated your Google account on your phone.

See also: How to Access Google Play Store on Samsung Galaxy S3

As same as another apps, some problem sometimes occur in the Google Play Store app, such as Play Store has stopped working resulting you can't access them to download its contents. If you're experiencing this problem, then there are some steps that you can do to fix this.


How to fix Google Play Store not working problem?
Assuming that you get the strong signal and you have no problem with the network, then you can try some possible steps to fix this problem:
I. Check whether the Download app is disabled
The first methods that you can do is by checking whether the Download app is disabled or not. Some user said that the Download app on their phone was turned off during the update. Once they enable it they can accessing the Play Store again. Here's the step:

1. Go to Settings.
2. Tap Application manager.
3. Swipe to the All screen.
4. Scroll to the very bottom then check if the Download is labelled as disabled. If so, tap the the row and then tap Enable button to enable Download app.
5. Now, try to open Google Play Store.

II. Clear Google Play Store's Cache
If the first methods is not works, then try to clear cache of the Google Play Store app by following the steps listed below:

1. Go to Settings.
2. Tap Application manager.
3. Swipe to the All screen.
4. Find Google Play Store, then tap it.
5. Tap Clear cache button.
6. Tap Force stop button followed by tapping OK button to confirm.
7. Now, try to open Google Play Store.

III. Clear Google Play Store's Cache and Data
If the first and the second methods are not works, try to clear cache and data of the Play Store by following the steps below:

1. Go to Settings.
2. Tap Application manager.
3. Swipe to the All screen.
4. Find Google Play Store, then tap it.
5. Tap Clear cache button.
6. Tap Clear data followed by tapping OK button to confirm.
7. Tap Force stop button followed by tapping OK button to confirm
8. Now, try to open Google Play Store.

IV. Reset App Preferences
The last methods that you can do if all the steps above are not works is by resetting the app preferences as listed below:

1. Go to Settings.
2. Tap Application manager.
3. Swipe to the Downloaded screen.
4. Tap the Menu key then select Reset app preferences.
5. Restart the phone.
6. Once the phone is up, open the Play Store. You'll be asked if you would like to use your Google account and then tap Agree to terms.

FYI, I didn't include factory reset as one of the method to solve this problem due to this process will erase all of the data on your phone. But, if you don't mind will all of the risk, then you can do that with your own risk. However, if you know another method to solve this problem and it's not listed here then I'll really appreciate if you willing to share through the comment below :)