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Samsung Galaxy S4: How to Enable and Use Call Waiting in Android 4.4.2 Kitkat

Call waiting is a feature that can be found in Samsung Galaxy S4. When this feature is enabled, you'll be notified with a tone if you have another call when you're already engaged in an active call so that you can answer the second call after ending the first call or putting the first call on hold.


How to enable or disable the call waiting feature?
You can access the option to turn on or off this feature by using two different methods: from the Phone app settings and from the general settings menu.


Method #1: From the Phone app settings
  1. Open Phone app.
  2. Tap the Menu key and then select Call settings.
  3. Tap Additional settings.
  4. Depending on your current settings, tap Call waiting to enable or disable it. When the checkbox next to this option is checked means the call waiting feature is enabled.


Method #2: From the settings menu
  1. On home screen, tap the Menu key and then select Settings to go to the general settings menu.
  2. Tap My device tab.
  3. Tap Call.
  4. Tap Additional settings.
  5. Depending on your current settings, tap Call waiting to enable or disable it. When the checkbox next to this option is checked means the call waiting feature is enabled.


How to use the call waiting feature?
Assuming that you have enabled the call waiting feature, you can answer or reject the second call whilst you're in an active call. See the following steps as the example of using the call waiting feature:
  1. When there's an incoming call whilst you're in an active call, you'll hear a tone to inform you that you have a second call.
  2. If you want to reject the second call, tap and hold and then drag it to the left.
  3. If you want to answer the second call, tap and hold and then drag it to the right. Then, select from the following options:
    • Putting the first call on hold: select this option if you want to answer the second call and put the first call on hold.
    • Ending call with the first call: select this option if you want to answer the second call and end the first call.
  4. If you have answered the second call and put the first one on hold, you can swap between the calls by tapping . It'll put the second call on hold and activate the first call.
  5. If you want to end an active call, tap .

As a note, the call waiting option may be disabled or unavailable in some model numbers of Samsung Galaxy S4. Thus, if you don't have this option in your phone, then you can alternatively enable the call waiting feature by dialing a specific code that you can get from your mobile service provider.

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