Samsung Galaxy S5: How to Fix Can't Send Text Messages to Premium Numbers, Short Numbers or Short Codes in Android 4.4.2 Kitkat

A couple days back, an insider named Amber sent me an email and told me that she had accidentally chosen the "never" button when trying to send a premium or short code text message to get a store discount. Afterwards, she couldn't send that message anymore. Well, if you're also experiencing the same problem where you can't send text messages to premium numbers, short numbers or short codes using the stock Messaging app, you can fix this issue by changing the Messaging app permission.


How to set Messaging app to allow you sending a text message to a premium number, short number or short code?
There are two methods available that can be used to change the Messaging app permission so that you'll be able to send text messages to premium numbers, short numbers or short codes: from the apps menu and from the app manager.


Method #1: From the applications menu
  1. In Home screen, tap Apps to go to the apps menu.
  2. Tap and hold Messages and then drag it to the App info icon located at the top of the screen.
  3. In the App info screen, scroll down the screen to the Permissions section.
  4. Tap the box below the "This app may charge you money: Send premium SMS" and then select Ask if you want to be asked each time you send a premium SMS or select Always allow if you want to directly send premium SMS without having to be asked first.


Method #2: From the application manager
  1. On any screen, swipe down the top of the screen to open up the notification panel and then tap to go to the settings menu.
  2. With the settings menu is displayed in grid view, scroll down to the Applications section and then tap Application manager .
  3. Swipe the screen from the right to the left to access the ALL screen. All installed apps in your phone will be listed here.
  4. Scroll down the screen to find Messages, and then tap it.
  5. In the App info screen, scroll down the screen to the Permissions section.
  6. Tap the Box below the "This app may charge you money: Send premium SMS" and then select Ask if you want to be asked each time you send a premium SMS or select Always allow  if you want to directly send premium SMS without having to be asked first.

As a note, I do believe that these steps can be used to fix the same problem in other Samsung Galaxy S phones since I can also use these steps in my Samsung Galaxy S4.
By at
Labels of this post: , , ,

38 comments:

  1. Unknown31 March 2015 at 09:27

    Thank you, thank you, thank you!!!

    ReplyDelete
    Replies
    1. Rehan31 March 2015 at 18:20

      Hi Buddy,
      Thanks for coming.
      I'm happy to know that this post has helped you :)

      Delete
    2. Unknown26 April 2016 at 03:31

      Hello...how can i fix my note 5...cant send sms..marshmallow OS..thanks for the reply

      Delete
  2. Unknown5 May 2015 at 00:19

    I am unable to sent msgs for numbers which have +91(country code) in Samsung Galaxy s5

    ReplyDelete
    Replies
    1. Rehan5 May 2015 at 17:44

      Hi Madhav Atreya,
      Thanks for coming.
      +91 is a country code for India, isn't it?
      However, did you have any problem sending texts to other phone numbers with other country codes?
      Also, did you receive any notification or error message when sending text to phone number with +91?

      Delete
    2. Unknown4 March 2016 at 20:51

      Unable to send or reply to text mesages for the numbers saved with +91. Im able to send if the numbers are saved without 91. How do i change this

      Delete
  3. DRUM BUM8 August 2015 at 10:52

    Thank you, first method worked like a charm. Another blog suggested as function of carrier; but when called Sprint, "all short codes unblocked" didn't help. Simple change to app settings you suggested worked.

    ReplyDelete
    Replies
    1. Rehan8 August 2015 at 18:40

      Hi DRUM BUM,
      Thanks for coming.
      I'm happy to know that this post has helped you :)

      Delete
  4. Unknown19 October 2015 at 21:35

    ☆☆☆☆☆☆☆☆I have had no help from Sprint customer service with this issue and I tried for awhile. It has been over a year since I accidentally hit the "NEVER" button also.
    I forgot all about this issue until I needed to send a short code text today. I thought I would give the Internet a shot.
    This blog has been the only thing that helped AND worked! Thank you! Thank you! Thank you! ☆☆☆☆☆☆☆☆

    ReplyDelete
    Replies
    1. Rehan20 October 2015 at 19:19

      Hi Angie H,
      Thanks for coming.
      Glad to know that this post has helped you to fix your issue :)

      Delete
  5. Unknown19 October 2015 at 21:37

    ☆☆☆☆☆☆☆THANK YOU ☆☆☆☆☆☆☆☆

    ReplyDelete
  6. Figetje23 October 2015 at 04:54

    Thank you! I can take the bus again :) Works on a Galaxy S3 too.

    ReplyDelete
  7. Unknown29 October 2015 at 21:35

    Why I cannot send message to company number like (7777 ,7777 ,5555 ,321 ) etc

    ReplyDelete
    Replies
    1. Rehan1 November 2015 at 19:32

      Hi Falak Raza,
      Thanks for coming.
      First, may I know your phone's model number and Android version?
      Did you get any error message or notification when sending message to that numbers?

      Delete
  8. Unknown31 October 2015 at 03:34

    Same problem on Galaxy S6 !! I don't have permission setings! What to do?

    ReplyDelete
    Replies
    1. Rehan1 November 2015 at 20:00

      Hi Беатрис Пупыркин,
      Thanks for coming.
      FYI, I don't have a Galaxy S6, but I have Galaxy S6 Edge. But, I think they will be the same.
      You have to send a premium SMS first using the stock Messaging app. You'll be asked to set the permission for the premium SMS. Once the permission is set, you can change it later from the app info via app manager.

      Delete
  9. Unknown26 November 2015 at 14:09

    I am unable to send text messages. i don't have option to allow or not allow.
    samsung galaxy s5

    ReplyDelete
    Replies
    1. Anonymous17 April 2016 at 09:30

      I have the galaxy S6 and tried all of the recommendations from the internet I could find and nothing worked so I just went to playstore and downloaded Messenger by Google Inc and made that my default message app. It's a blue/white app. It has solved the problem. I can do text banking again. Be sure you are downloading MessengER by Google, Inc.

      Delete
  10. e6an24 December 2015 at 10:15

    need help for s3 5.1 pls

    ReplyDelete
    Replies
    1. DRUM BUM28 April 2016 at 01:06

      Have an unused sgs3 in drawer. Plugged in to try the solution above. Not from home page. From pages that show all apps (the square button on home page takes you there) Press and hold message app icon to display "more information" at top of page. Slide the icon to information option to bring up settings. Shows allow, never allow & always ask. Good luck.

      Delete
  11. Unknown18 March 2016 at 12:40

    How do I do this on the s6

    ReplyDelete
    Replies
    1. Rehan18 March 2016 at 19:33

      Hi Buddy,
      Thanks for coming.
      I write this step based on my Galaxy S6 Edge (SM-G925F):
      1. On any screen, swipe down the top of the screen to open up the notification panel and then tap the settings icon (cog wheel icon) at the top right to go to the settings menu.
      2. Scroll down to the Device section and then tap "Applications".
      3. Tap "Application manager".
      4. Swipe the screen to the rightmost to access the "All" tab where you can view all of your apps.
      5. Scroll down the screen and then tap "Messages".
      6. Scroll down to the Permissions section and then tap the drop down box below Send premium SMS and then select "Always allow".

      Delete
    2. Jade Reed1 May 2016 at 08:52

      I have the S6 too and i can do all of this except when I get to the permissions part, there isnt a send premiuk text part or a drop box.

      Delete
    3. Rehan1 May 2016 at 19:31

      Hi Jade Reed,
      Thanks for coming.
      May I know your phone's model number and Android version?

      Delete
    4. Amyable5 May 2016 at 13:22

      Same issue. Android Marshmallow 6.0.1

      Delete
    5. Sakman20 May 2016 at 01:47

      Same problem here. Can't find permission to change it

      Delete
  12. Unknown12 April 2016 at 02:50

    Hi.
    I have a Galaxy S6 newly updated to Android 6. I have the same issue. I accidentally pressed "Never allow" when once asked permission. However I cant find the option to undo this permission in the Messages app info from the app manager. Please help.

    ReplyDelete
  13. Unknown15 April 2016 at 09:25

    Omgosh I called TELUS and they had no clue what I was talking about, thank God I found this blog and finaaaally changed my settings so I can enter radio contests!! THANK YOU!!

    ReplyDelete
  14. Unknown21 April 2016 at 08:54

    I was on the phone with 2 different people from AT&T customer service for over a hour and they were not able to find out how to fix this issue. They wanted to do a master reset on my phone. THANK YOU SO MUCH!!!

    ReplyDelete
  15. Unknown17 May 2016 at 20:30

    Your excellent alright thanks so much issue now sorted!!!!!

    ReplyDelete
  16. Sakman21 May 2016 at 00:11

    Hi, found the permission setting.

    On Samsung s7 android 6.0.1 you find this permission

    Message service app

    You must set "show system apps" from under more buttom in application manager.

    Hope it works also on different phones.

    ReplyDelete
    Replies
    1. Rehan18 June 2016 at 20:39

      Hi Sakman,
      Thanks for coming.
      Yes, you're right. I also can find the option to change the permission of premium SMS in my Galaxy S7 Edge right with your instructions.

      Delete
  17. Syds11 June 2016 at 09:52

    These 2 methods didn't work.. I changed it 2 always allow but still can't send text messages to short codes etc.. Plzz help
    Galaxy s6 Android version 6.0.1
    Model SM-G920F

    ReplyDelete
  18. Imran17 June 2016 at 10:02

    Hello. My one is Samsung Note5. I just solved this issue. 2 way:
    1. Use Google messenger.
    2. Got to application manager, in option, select show system applications. Then all applications will appear. Tap "Message Service", not "Message" only. Then tap Premium message and select always allow.

    These 2 ways will solve surely.

    ReplyDelete
    Replies
    1. Rehan18 June 2016 at 20:42

      Hi Imran,
      Thanks for coming.
      I can find the option to change the permission of the premium SMS in my S7 Edge, but I cannot find it in my S6 Edge.

      Delete
    2. Unknown18 July 2016 at 15:19

      Hi Rehan I have an S6 and followed the steps to show system applications > message service > premium messages > always allow.

      That solved my issues.

      Delete
  19. Unknown24 July 2016 at 14:11

    Hi Everyone, I have S6 edge plus SM-G928P.. I have the same issue.. tried every option the Message Service app's permission says "No Permission Required" so i cant change it from there as well.. plz Help.

    ReplyDelete
  20. Unknown28 December 2016 at 04:00

    I tried everything. I selected 'always allow' but Im still having the same problem.

    ReplyDelete

Hi the insiders,
Thanks for coming and I hope you can get something useful here.
Before submitting your comment to ask about an issue, please make sure to provide information as much as possible (at least write your model number and Android version) and describe the problem clearly.
Also, since all comments will be moderated, all comments with irrelevant links(if any) or contain with offensive/harsh word will be deleted.
The last, if you have a question and can't find the relevant article, please feel free to reach me through the Contact us page. I'll be more than happy to reply the email and answer the question :)

Subscribe to: Post Comments (Atom)