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Samsung Galaxy S3: How to Fix Can't Use the Volume Key to Zoom In or Out in the Camera App in Android 4.3 Jelly Bean

It seems that Android 4.3 Jelly Bean has been bringing some problems to the users since it launched at the first time. A few days ago, some insiders left their comments and asked why the zoom function of the Volume key didn't work in the Camera app after they had updated their Samsung Galaxy SIII to Android 4.3 Jelly Bean.

See also: How to Fix Camera Flashes when Alarm Goes Off in Android 4.3 in the Samsung Galaxy S3

After some further investigations, I've found that there were two things that can caused the zoom function of the Volume key didn't work, the camera mode and the Home screen mode.

How to fix can't zoom in or out using the Volume key in the Camera app?
If you're also experiencing this problem, you can check the following steps to make the zoom function of the Volume key works again:
  1. Check the camera mode
    Some camera modes (e.g: panorama mode) will automatically disable the zoom function. So, to make the zoom function works, you need to change the camera mode to another mode. You'll be informed with the error message "cannot zoom in or out in this mode" if you're using a camera mode where the zoom function is not allowed to use.
  2. Check the home screen mode
    If your phone is using the easy mode as its home screen mode then it will automatically disable the zoom function. So, to make the zoom function works, you need to set the home screen mode to the standard mode. You can do so by using the following steps:
    • Go to Settings.
    • Tap My device tab.
    • Tap Home screen mode and then select Standard.
  3. Use the pinch to zoom feature
    If the step #1 and #2 didn't work, you still be able to zoom in or out by pinching the screen with two fingers.

For the record, I've tested these steps in the Samsung Galaxy SIV with Android 4.4 Kitkat and it worked. So, I can conclude that these steps should be worked in another Samsung Galaxy phones with Android 4.3 Jelly Bean or above.


  1. It worked! Now, my mom's very happy! Thank you so much for sharing!

    1. Hi Vany Shan,
      Thanks for coming.
      Glad to know that it has worked on you :)

  2. Thank you. It worked perfectly well for me.

    1. Hi Kanika,
      Thanks for coming and let me know that this post has worked on you :)

  3. It didnt work for me do you have another tip

    1. Hi BeautyByMe !,
      Thanks for coming.
      Did you receive any error message when zooming using the Volume key?


Post a Comment

Hi the insiders,
Thanks for coming and I hope you can get something useful here.
Before submitting your comment to ask about an issue, please make sure to provide information as much as possible (at least write your model number and Android version) and describe the problem clearly.
Also, since all comments will be moderated, all comments with irrelevant links(if any) or contain with offensive/harsh word will be deleted.
The last, if you have a question and can't find the relevant article, please feel free to reach me through the Contact us page. I'll be more than happy to reply the email and answer the question :)

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